Maskani Privacy Policy

Maskani Privacy Policy

Effective Date: 17/09/2026
Last Updated: 20/09/2026

Maskani respects your privacy and is committed to protecting personal information that we collect and process through our website and services.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, how we protect it and the choices available to you.

This policy is intended to operate in accordance with applicable Kenyan data-protection requirements, including the Data Protection Act, 2019 and applicable regulations. The ODPC identifies rights including being informed, accessing personal data, objecting to processing, correcting inaccurate data and requesting deletion in applicable circumstances. (Data Protection Commissioner)

1. Who We Are

Maskani is a digital property marketplace operating in Kenya.

For purposes of applicable data protection law, Maskani may act as a data controller in relation to personal information that we collect and determine how to use.

Where we use third-party service providers to process information on our behalf, those providers may act as data processors or otherwise process information under their own applicable arrangements.

2. Information We Collect

Depending on how you use Maskani, we may collect information such as:

Account Information

  • First name
  • Last name
  • Email address
  • Telephone number
  • Account type
  • Profile information
  • Profile photograph, where provided

Property Information

For property owners or listing providers, this may include:

  • Property title
  • Property description
  • Property type
  • Location
  • Estate or area
  • Address
  • Price
  • Availability
  • Amenities
  • Property photographs
  • Accommodation information
  • House rules
  • Geographic location information where provided

Communication Information

When you contact another user through Maskani, we may process:

  • Enquiry messages;
  • Viewing requests;
  • Requested dates and times;
  • Notes;
  • Responses;
  • Related communication records.

Activity Information

We may collect information about how you interact with the platform, including:

  • Properties viewed;
  • Saved properties;
  • Interests;
  • Enquiries;
  • Viewing requests;
  • Reviews;
  • Account activity;
  • Technical information associated with platform use.

3. How We Collect Information

We may collect information:

  • Directly from you when you register;
  • When you create or edit a property listing;
  • When you submit an enquiry;
  • When you save or express interest in a property;
  • When you request a viewing;
  • When you submit a review;
  • When you contact us;
  • Automatically through your use of the website; and
  • From service providers where necessary to operate our services.

4. Why We Use Your Information

We may use personal information to:

  • Create and manage your account;
  • Provide Maskani services;
  • Display property listings;
  • Facilitate communication between users;
  • Process enquiries;
  • Facilitate viewing requests;
  • Save properties to your account;
  • Manage reviews;
  • Verify or moderate accounts and listings;
  • Detect fraud, abuse or security threats;
  • Maintain and improve the platform;
  • Provide customer support;
  • Communicate important service information;
  • Analyze platform performance;
  • Comply with applicable legal obligations; and
  • Protect the rights, safety and security of users and Maskani.

We aim to collect information that is relevant and necessary for the purposes for which it is processed. This reflects the data-protection principles set out under Kenya's Data Protection Act. (Kenya Law)

5. Information Displayed to Other Users

Some information may be visible to other Maskani users or members of the public depending on the feature.

For example, a property listing may display:

  • Property photographs;
  • Property description;
  • General location;
  • Price;
  • Amenities;
  • Availability;
  • Listing information;
  • Verification status.

We do not intend to publicly display private account information such as your password.

Users should carefully consider the information they include in public property descriptions and profiles.

6. Sharing of Personal Information

We may share information where reasonably necessary to operate Maskani.

This may include sharing relevant information with:

  • Property owners or listing providers;
  • Users involved in an enquiry or viewing request;
  • Technology and hosting providers;
  • Authentication and cloud-storage providers;
  • Security and analytics providers;
  • Professional advisers where necessary;
  • Law-enforcement or regulatory authorities where legally required; or
  • Other parties where you have authorized or requested the sharing.

We do not intend to sell users' personal information as a commercial product.

7. Third-Party Technology Providers

Maskani may use third-party technology services for functions such as:

  • Website hosting;
  • Database services;
  • Authentication;
  • Image and file storage;
  • Email delivery;
  • Analytics;
  • Security;
  • Maps or location services; and
  • Other infrastructure required to operate the platform.

Some service providers may process information outside Kenya.

Where personal information is transferred outside Kenya, Maskani will apply the safeguards required by applicable data-protection law. Kenya's Data Protection Act includes requirements concerning transfers outside Kenya. (Kenya Law)

8. Cookies and Similar Technologies

Maskani may use cookies and similar technologies to:

  • Keep users signed in;
  • Remember preferences;
  • Improve website functionality;
  • Understand how users interact with the platform;
  • Improve performance and security; and
  • Support analytics where applicable.

Where required, we will provide appropriate choices or notices concerning non-essential cookies.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access;
  • Loss;
  • Misuse;
  • Alteration;
  • Disclosure; and
  • Destruction.

However, no internet-based system can be guaranteed to be completely secure.

Users should protect their passwords and immediately notify Maskani if they believe their account has been compromised.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to operate the service, resolve disputes, maintain appropriate records, comply with legal obligations and protect our legitimate interests where applicable.

Retention periods may differ depending on the type of information and the reason it was collected.

11. Your Data Protection Rights

Subject to applicable law and any relevant limitations, you may have rights including:

  • The right to be informed about how your personal information is used;
  • The right to access personal information we hold about you;
  • The right to request correction of inaccurate information;
  • The right to object to certain processing;
  • The right to request deletion/erasure in applicable circumstances;
  • The right to restrict certain processing;
  • The right to data portability where applicable; and
  • The right to withdraw consent where processing is based on consent.

The ODPC currently identifies these as key data-subject rights under Kenya's data-protection framework. (Data Protection Commissioner)

12. How to Exercise Your Rights

If you would like to:

  • Access your personal information;
  • Correct your information;
  • Request deletion;
  • Object to processing;
  • Withdraw consent where applicable; or
  • Ask a privacy-related question,

contact us using:

Email: [privacy@maskani.ke / info@maskani.ke ]

We may need to verify your identity before processing certain requests in order to protect your information.

13. Complaints

If you believe that your personal information has been handled improperly, please contact Maskani first so that we can investigate and attempt to resolve your concern.

You may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC). The ODPC provides a formal mechanism for data subjects to lodge complaints concerning personal-data processing. (Data Protection Commissioner)

14. Children's Privacy

Maskani is primarily intended for adults who are searching for, listing or enquiring about properties.

We do not knowingly collect children's personal information for purposes unrelated to providing the service.

If you believe that a child has provided personal information to Maskani without appropriate authorization, please contact us.

15. Property Information and Personal Information

Property owners should avoid including unnecessary personal or sensitive information about themselves, tenants, employees or other individuals in public property listings.

For example, owners should not unnecessarily publish:

  • Identity documents;
  • Passwords;
  • Financial account information;
  • Private correspondence;
  • Sensitive personal information; or
  • Another person's private information.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations or data-processing practices change.

The updated version will be published on the Maskani website with a revised Last Updated date.

17. Contact Us

For privacy questions or data-protection requests:

Maskani
Website: maskani.ke
Privacy Email: privacy@maskani.ke
Email: info@maskani.ke
Phone: 0771303451
Location: Kenya